What does Ashford & Wren offer?
Our clothing collection includes tailoring, shirts, knitwear, dresses and skirts. Check the individual product page for the sizes and colors currently offered.
How do I choose a size?
Read the product information and our Size Guide. Size labels can fit differently between styles. If a measurement you need is not listed, contact us before ordering rather than relying on an assumed conversion.
Which currency and payment methods are available?
Prices are in US dollars (USD). The checkout displays the payment methods available for your order and the total, including any taxes and charges collected by us, before you place it.
How much is shipping, and how long does it take?
Standard Shipping is free with no minimum purchase for destinations available at checkout. Order preparation is normally 1–2 business days. Estimated transit is 5–8 business days after dispatch; preparation and transit are separate. Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates.
See the Shipping Policy for destination restrictions, possible import charges, delays and support.
Do you ship internationally?
We accept orders for the countries and addresses supported at checkout. Some destinations or addresses may not be available. If your address is not accepted, contact us before ordering. Import duties or local charges not collected at checkout may be payable by the recipient.
Can I change or cancel an order?
Contact us as soon as possible. We can make a change or cancel only if preparation or dispatch can still be stopped. Once an order has shipped, our return process applies.
Can I return an item?
You may request a return within 30 days after delivery. Preference and size returns must be unused, unwashed and in their original condition, with tags where supplied. Return postage for preference or size is paid by the customer; we cover reasonable return costs for an incorrect or defective item. No restocking fee applies. See the complete Return & Refund Policy, including applicable consumer rights.
When is a refund issued?
We aim to inspect a received return and communicate the outcome within five business days. If approved, we initiate the refund to the original payment method within five business days after approval. Your bank or payment provider controls when the credit becomes visible.
What if an item is damaged, incorrect or delayed?
Contact us with your order number and a description of the issue. For damaged or incorrect items, photographs can help us assess the problem; please keep the item and packaging while we arrange the next steps. Tell us about a delivery delay so we can investigate and discuss the appropriate remedy.
How can I get help?
Email contact@ashfordandwren.shop or call +1 575-271-8751. We aim to respond within two business days, excluding public holidays.
You can also use our contact form.