Shipping policy

Last updated: November 5, 2026

Shipping destinations and cost

Ashford & Wren ships to the countries and addresses offered at checkout. Enter a complete delivery address to confirm availability. We cannot accept an order for a destination that checkout does not support.

Standard Shipping is free with no minimum purchase for destinations available at checkout. Order preparation is normally 1–2 business days. Estimated transit is 5–8 business days after dispatch; preparation and transit are separate. Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates.

Order preparation and dispatch

Preparation normally takes 1–2 business days after an order has been accepted and any necessary payment or address checks have been completed. Orders placed on a weekend or public holiday begin preparation on the next business day. If an issue prevents us from meeting the stated preparation time, we will contact you about the delay and available options.

Delivery estimates

The Standard option is the delivery service offered by this store. Estimated transit is 5–8 business days after dispatch. This does not include preparation, customs clearance or delays outside our control. Busy periods, weather, transport disruption and destination checks can extend delivery. We do not guarantee a particular arrival date.

Taxes, duties and international charges

Taxes and charges collected by us appear at checkout before you place the order. Unless checkout expressly states that duties or import taxes are included, destination authorities or the carrier may require additional import charges from the recipient. Such charges vary by destination. Contact us before ordering if the treatment of your destination is unclear.

Address accuracy and changes

Check the delivery address before ordering. Contact us immediately if you notice an error; a change is possible only while preparation or dispatch can still be stopped. If a delivery is returned because of an address issue, refusal or an unclaimed parcel, contact us so we can explain available next steps and any actual additional costs before arranging another dispatch.

Shipment updates and delays

Use the shipment information provided in your dispatch email, including tracking where it is available for your shipment. If your order has not arrived within the estimated period, contact us with the order number. We will review its status and discuss the appropriate next steps. If an order cannot be delivered, applicable cancellation, replacement or refund rights remain available; a carrier's investigation does not remove those rights.

Damaged or incorrect items

Contact us if your parcel or item arrives damaged or you receive the wrong item. Keep the item and packaging while we assess the issue, and provide photographs if available. See our Return & Refund Policy for remedies and return costs.

Contact

Email contact@ashfordandwren.shop or call +1 575-271-8751. We aim to respond within two business days, excluding public holidays.

Ashford & Wren is operated by MTG GLOBAL LLC.
7345 W Sand Lake Rd
Orlando, FL 32819
United States